frequently asked questions
Here you’ll find the answers to the most popular questions we get asked. Can’t see your question? Drop us an email and we’ll get back to you!
Production
How long will my portrait take to create?
It currently takes 5-7 days, from date of purchase.
How long does delivery take?
We use Royal Mail 1st Class on all UK deliveries, which is 1-2 business days. Everywhere else, please allow 5-7 days for delivery.
Do you do all animals?
Yes! We like a challenge, and so far have drawn everything from exotic lizards, to pigeons.
How many pets can you fit in one portrait?
We currently sell portraits with a maximum of three pets. However, if you require more, please email us and we will set a custom order for you.
I'm not happy with my portrait.
Please get in touch with us via email and we can resolve any issues you may have.
What makes a good photo?
The best photos are the pet sitting down, looking at the camera. More information can be found on our Photo Guidelines page.
Delivery
My delivery never arrived!
Please reach out to us within 24 hours of your estimated delivery date so we can look into this for you.
My parcel arrived damage?
Occasionally, parcels do get damaged. Please reach out to us so we can organise a replacement for you.
Do you offer tracked deiveries?
Currently, no. All our deliveries are 1st Class Royal Mail, so tracking is not available.
Where is my parcel?
If it has been marked as dispatched, it is on it’s way to you. During seasonal periods, delays can occur, but if it has been more than 3 days, please contact us and we will find a resolution.
Do you accept returns?
As all our products are custom made, we do not accept returns. If you are not happy with your product, please reach out so we can resolve any issues you may have.